HVAC INSTALLATION, WARRANTY & SERVICE AGREEMENT

Cool Season Comfort Time

Abbreviation: CS Comfort Time

Braza Builders

HVAC INSTALLATION, WARRANTY & SERVICE AGREEMENT

Cool Season Comfort Time (CS Comfort Time) / Braza Builders

This HVAC Installation, Warranty, and Service Agreement applies to qualifying HVAC installation, replacement, electrical, warranty, diagnostic, repair, and maintenance services performed by Cool Season Comfort Time, also referred to as CS Comfort Time, and/or Braza Builders.

Throughout this Agreement, CS Comfort Time and Braza Builders may collectively be referred to as the “Company.”

By approving an estimate, signing a proposal, paying a deposit, authorizing the purchase of equipment, or allowing work to begin, the customer acknowledges and agrees to the following terms and conditions.

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1. Equipment Warranty

Equipment warranties are provided by the equipment manufacturer and not directly by CS Comfort Time or Braza Builders.

Manufacturer warranties commonly range from five to ten years, depending on:

The exact warranty period is determined by the manufacturer’s written warranty policy for the equipment selected.

When applicable, CS Comfort Time or Braza Builders may assist with registering eligible equipment with the manufacturer. Registration assistance does not make CS Comfort Time or Braza Builders the provider or guarantor of the manufacturer’s warranty.

The customer is responsible for providing accurate ownership, property, contact, and installation information needed to complete the registration.

The customer should retain copies of the estimate, invoice, model and serial numbers, equipment registration, and manufacturer warranty documents. Manufacturer coverage, exclusions, claim procedures, parts replacement, and equipment replacement decisions remain subject to the manufacturer’s warranty terms. 

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2. One-Year Labor Warranty

CS Comfort Time and Braza Builders provide a one-year labor warranty covering installation-related workmanship performed directly by the Company.

The labor warranty begins on the date the installation is substantially completed.

If, during the one-year labor warranty period, an issue is inspected and determined to have been caused directly by improper workmanship performed by CS Comfort Time or Braza Builders, the Company will correct the covered installation issue without charging the customer for the covered diagnostic visit, labor, or corrective installation work.

The labor warranty applies only to the specific work performed by the Company and does not convert the manufacturer’s equipment warranty into a labor warranty.

Coverage is limited to the original customer, original installation location, and original equipment installed under the applicable estimate or invoice unless otherwise agreed in writing.

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3. Electrical Installation Warranty

Electrical workmanship is covered under the one-year labor warranty only when the electrical work was specifically performed by CS Comfort Time or Braza Builders and listed in the customer’s estimate, invoice, or scope of work.

When the Company installs a dedicated electrical circuit, coverage is limited to the specific electrical work performed by the Company, which may include:

The Company is not responsible for electrical systems, circuits, breakers, panels, wiring, equipment, or connections that were not installed or modified by the Company.

The electrical labor warranty does not cover damage or failures caused by:

A failure occurring after the installation does not automatically establish that the Company caused the failure. The cause must be identified through inspection and diagnosis.

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4. Diagnostic and Service-Call Policy

The standard diagnostic or service-call fee is $198 per visit.

When the customer requests warranty service, a technician may inspect and diagnose the system to determine whether the reported condition is related to covered installation workmanship.

Covered warranty condition

If the inspection confirms that the problem was caused directly by covered workmanship performed by CS Comfort Time or Braza Builders during the active one-year labor warranty period:

Non-warranty condition

If the inspection determines that the problem is not related to covered workmanship, the customer will be responsible for:

No additional non-warranty repair will be performed without the customer’s authorization.

Examples of conditions that may result in the diagnostic fee being charged include:

If additional repair work is necessary, the customer will be informed of the anticipated charges before the non-warranty work is performed.

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5. Customer Checks Before Requesting Warranty Service

Before requesting a warranty visit, the customer should perform the following basic checks:

An HVAC system may operate continuously during extremely hot or cold weather without necessarily having a mechanical or installation defect.

A service visit during which no covered installation defect is found will be subject to the standard $198 diagnostic fee, plus the cost of any authorized service performed.

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6. Manufacturer Defects and Warranty Claims

Manufacturer equipment defects are separate from the Company’s labor warranty.

When a suspected manufacturer defect is reported, CS Comfort Time or Braza Builders may, when requested:

The manufacturer determines whether a claim is approved and whether it will provide:

CS Comfort Time and Braza Builders do not control the manufacturer’s review time, inventory, shipping time, approval decision, replacement selection, or claim requirements.

Unless specifically stated otherwise in writing, a manufacturer parts warranty does not automatically include:

During the active one-year Company labor warranty, labor for a manufacturer-covered component may be included only when expressly stated in the customer’s estimate or warranty terms. After the labor warranty expires, diagnostic and replacement labor charges may apply even when the manufacturer supplies the covered part.

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7. Preventive Maintenance Requirements

The customer is responsible for maintaining the HVAC equipment in accordance with the manufacturer’s instructions.

Professional preventive maintenance is recommended approximately every six months, or according to the schedule stated by the equipment manufacturer, system conditions, and property use.

Lack of maintenance can reduce efficiency, restrict airflow, cause water problems, damage components, shorten equipment life, and affect whether a particular failure qualifies for coverage under the manufacturer’s written warranty.

Any manufacturer warranty decision remains subject to the actual written warranty terms. A customer should review the specific manufacturer warranty rather than assume that every repair, part, or maintenance-related condition is covered. 

Maintenance service is not included with the installation unless it is specifically listed in the estimate, invoice, maintenance plan, or other written agreement.

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8. Mini-Split Customer Maintenance Responsibilities

For ductless mini-split systems, the customer is responsible for:

Homes with pets, construction dust, smoke, high humidity, heavy system use, or excessive airborne debris may require more frequent filter cleaning and professional maintenance.

Damage or failure resulting from severely dirty filters, blocked airflow, neglected coils, obstructed drains, or lack of maintenance is not considered an installation-workmanship defect.

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9. Central HVAC Customer Maintenance Responsibilities

For central heating and air-conditioning systems, the customer is responsible for:

A dirty, missing, incorrectly installed, or overly restrictive filter can affect airflow and system performance. Damage resulting from improper filter maintenance is not considered an installation-workmanship defect.

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10. Installation Procedures and Standards

CS Comfort Time and Braza Builders intend to provide a clean and professional installation using accepted HVAC practices and the applicable equipment manufacturer’s instructions.

Depending on the project, installation procedures may include:

The exact procedures and materials included are determined by the approved estimate, invoice, equipment instructions, site conditions, and scope of work.

EPA Section 608 certification concerns the handling, servicing, recovery, and related work involving regulated refrigerants. The Company’s EPA-certified personnel will perform refrigerant-related work within the scope of their certification. EPA certification does not replace state or local contractor licensing, electrical licensing, building permits, or municipal requirements that may independently apply. 

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11. Existing and Hidden Conditions

CS Comfort Time and Braza Builders are not responsible for pre-existing or concealed conditions that were not reasonably visible before work began.

Examples include:

When an unexpected or concealed condition is discovered, the Company may stop the affected portion of the work until the condition can be evaluated.

Any additional work, labor, materials, specialty contractor services, or change in installation method may require a written change order or additional customer approval.

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12. Permits, Inspections and Government Requirements

The installation price does not include permit applications, permit fees, plan-review fees, engineering, drawings, inspections, administrative fees, HOA approvals, or other government or association requirements unless they are specifically listed in the approved estimate or proposal.

Many projects may not require these additional services, depending on the location, project type, and applicable requirements.

However, if a permit, inspection, engineering document, licensed trade service, or other approval is determined to be required for the customer’s project:

Nothing in this Agreement authorizes either party to ignore a legally required permit, inspection, license, or approval.

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13. Work Performed by Other Contractors

The Company is not responsible for work performed by:

Any modification, relocation, repair, disconnection, or alteration of the installed system by another person may affect the Company’s labor-warranty coverage when that work causes or contributes to the reported problem.

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14. Property and Environmental Conditions

HVAC performance depends on more than the equipment alone. Performance may be affected by:

A system’s inability to reach an unusually low or high thermostat setting during extreme weather does not, by itself, prove that the equipment or installation is defective.

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15. Damage and Warranty Exclusions

Unless caused directly by covered workmanship performed by CS Comfort Time or Braza Builders, the labor warranty does not cover:

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16. Access to the Property

The customer agrees to provide safe and reasonable access to:

The customer is responsible for moving valuable, fragile, personal, or obstructing items away from the work area before installation or service.

Delays caused by unavailable access, locked areas, unsafe conditions, animals, occupants, stored items, or other site restrictions may result in rescheduling or additional charges.

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17. Payment Terms

Payment terms will be stated in the applicable estimate, proposal, or invoice.

When equipment must be ordered, a deposit may be required before the equipment or materials are purchased.

Unless otherwise stated in writing, the remaining balance is due when the agreed installation or service is substantially completed.

Accepted payment methods may include:

Additional work outside the approved scope requires customer authorization and may result in additional charges.

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18. Customer Authorization and Acceptance

By signing this Agreement, approving the estimate electronically, paying the required deposit, or authorizing the Company to begin work, the customer confirms that: